Military Experience · Business Consultant · Not a Guru*

Some battles aren't on the front lines —
they're in the front office.

You became a non-profit leader, doctor, lawyer, dentist or small business owner because you're good at your thing. Then someone handed you a database, staffing issues, a phone system and Wi-Fi that only works sometimes and a stack of unanswered emails - and now your thing is actually the last thing you get to do every day.

* My parents are from Sri Lanka — so statistically, I'm probably closer to being an actual guru than most people who use that word. They wanted a doctor. I gave them this instead. They say they still love me. My sister is an attorney — she might actually be the favorite.

If you want to get back to doing your thing, then you should click this button!

Start with a free consult
See how it works →

Quick bio — the highlights

⚓
Military Experience
21+ years in the US Navy. Iraq Combat Veteran. High-Stakes decisions. Leading under real pressure.
Real
🤖
AI Systems Consultant
Spent months drowning in tokens and acronyms so you don't have to. I translate the geek into plain English.
Fluent
⚙️
SBD Ops Engine
AI-powered automations and smart CRM workflows that run when you're not in the room.
Proven
🧠
Business Strategist
High-level consulting, limited availability. No MBA-speak. No Scottsdale retreats. But I love Scottsdale!
Honest
21+ Years of Military Leadership · Combat Veteran · Co-Founder, Veterans Community Project · AI Powered but Real Humans Included

Who we help

Find your industry.
See what we fix.

Every industry has its own flavor of operational chaos. Click yours and we'll show you exactly what we solve — including pricing.

❤️
Non-Profits & Mission-Driven Orgs
Donor automation, major gift intelligence, and AI tools that stretch every donor dollar further.
Setup fee discount available
See non-profit solutions →
🏛️
Law Firms
24/7 client intake, automated follow-up, and systems that protect your billable hours.
See law firm solutions →
🦷
Dental Practices
Reduce no-shows, automate recall reminders, and free your front desk from the phone — permanently.
See dental solutions →
👁️
Eye Care Clinics
Appointment automation, patient follow-up, and intake workflows for optometry and ophthalmology.
See eye care solutions →
🩺
Medical Practices
HIPAA-aware automation that keeps patients engaged and your staff focused on care, not phones.
See medical solutions →
🐶
Veterinary Clinics
After-hours call handling, appointment booking, and follow-up for practices that never really close.
See vet clinic solutions →
🚀
Small and Medium Business Owners
Build systems that let your business run without you as the only moving part. From operator to owner.
See SMB solutions →
A note on non-profits

Mission-driven organizations get a setup fee discount.

Mark is co-founder of Veterans Community Project — he understands what it means to run an organization where every dollar counts. Non-profits and mission-driven organizations receive a discounted setup fee. Because the mission matters.

See non-profit solutions →

The SBD Ops Engine

Multiple Tools.
One System.

Not off-the-shelf products bolted together. Configured for your organization and wired into each other so everything actually works as a system.

Anytime Agent
AI voice, text & intake — 24 hours a day

Your Anytime Agent answers every call, qualifies every lead, books every appointment — automatically. Missed calls get a text back within seconds. Nobody hits voicemail again.

  • ✓
    AI voice agent — inbound calls answered 24/7Natural-sounding, not a robot reading a script
  • ✓
    Missed-call text-back — instant SMS responseMissed call becomes a live conversation within seconds
  • ✓
    AI website chatbot — captures leads in real timeMoves visitors from browser to their phone
  • ✓
    Automatic appointment bookingStraight to your calendar — no back-and-forth
  • ✓
    CRM included if you need oneUnlimited contacts, pipelines, and user seats
  • ✓
    Reaction Control Sequencer (RCS)Real-time AI knowledge override — update your agent instantly, no coding required
🛠️
SBD Ops Engine
Smart CRM + AI automations that think for you

Your CRM should work for you, not the other way around. The SBD Ops Engine wires AI into your workflows — scoring leads, routing contacts, automating follow-ups, and surfacing the right action at the right moment.

  • ✓
    AI-powered lead scoring & contact triagePriority prospects surface automatically
  • ✓
    Automated intake & pipeline routingNew contacts tagged, segmented, and routed on arrival
  • ✓
    Omnichannel follow-up sequencesEmail and SMS, timed and personalized automatically
  • ✓
    CRM included if you need oneUnlimited contacts, pipelines, and user seats

In the Navy, undocumented processes cost lives. In business, they cost clients. Let's document them — then automate them.

Part of the SBD Ops Engine

RapportRadar™
Deep Prospect Intelligence

Most research tools tell you what someone did. RapportRadar tells you who they are — five behavioral frameworks plus live data scraping. Then it writes your outreach matched to how that specific person actually responds.

The behavioral profile feeds directly back into the Anytime Agent chatbot — so every subsequent interaction automatically mirrors that person's communication style. The more contacts you profile, the smarter your entire system gets.

DISC Assessment
Dominance, Influence, Steadiness, Conscientiousness — how they communicate and decide
Big Five (OCEAN)
Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism — from their digital footprint
MBTI
16 personality types revealing how someone processes information and makes decisions
Enneagram
Core motivations, fears, and internal drives that influence buying and giving decisions
SWOT Analysis
Complete strategic overview of the prospect — strengths, weaknesses, opportunities, and threats
The Deep Dossier™ includes
›Full behavioral profile across all five frameworks
›Pre-written email, call script & text — each matched to their behavioral style
›Capacity estimate and background summary
›Recommended approach, timing, and ask strategy
›Chatbot interaction style auto-adjusts to match their profile on every future touchpoint
The Feedback Loop

Every profile you run makes your Anytime Agent smarter. The communication modifier from each Deep Dossier is pushed back to the voice and chat agent — so when that person calls again, the AI already knows how to talk to them. Your system gets more intelligent with every interaction.

Walk into every important conversation already knowing who's across the table. Your most experienced person, briefed in minutes, not weeks.

🧭
Limited Availability
Premium Coaching
Premium coaching for leaders ready to show up differently

For leaders who want to not only fix their processes and systems, but who want to show up differently — in their business and in their life.

Premium coaching goes beyond operations. It's high-level accountability, one-on-one coaching, and the kind of honest conversation most consultants won't have with you. This is not for the faint of heart.

This is for the people who are done playing small.

  • ✓
    Commander's Intent mapping — clear goals, clear ownership
  • ✓
    Role definition and accountability structure (Watch Bill)
  • ✓
    Strategic growth planning and positioning

Why limited?

Premium coaching goes beyond operations. It's high-level accountability, one-on-one coaching, and the kind of honest conversation most consultants won't have with you. This is not for the faint of heart. This is for the people who are done playing small.

Sound familiar?

The four signs your business
is running you

01
You are the system
Everything flows through you because you're the only one who knows how anything works. Taking a vacation requires a two-week briefing packet and three backup plans.
If your business can't survive you getting food poisoning, we have work to do.
02
Calls and leads are falling through
Missed calls, slow follow-ups, prospects who reached out once and never heard back. Every unanswered call is a relationship — and revenue — that didn't happen.
An AI that answers at 11pm doesn't care that you were at dinner.
03
Your most important outreach is guesswork
You know who your best prospects are. You're not sure how to approach half of them. Your best strategy is "email and hope." There's a better way — and it has a name.
That's what RapportRadar is for.
04
AI sounds great but makes zero sense
Everyone says you need AI. Nobody explains what it does for your specific business without using the words "leverage," "synergy," or "scalable solution."
I will explain it like you're a smart adult. Because you are one.

The process

Four steps.
No surprises.

1
Intel Assessment
We look at what you have, what's broken, what deserves saving, and what should probably just be put out of its misery.
Translation: a real conversation, no sales pitch.
2
Commander's Intent
We define where you want to go and agree on what success actually looks like.
Translation: same page before we touch anything.
3
Deploy the Engine
We build, configure, and launch your systems. You see results, not deliverables.
Translation: we do the work. You see the difference.
4
Sustainment
Ongoing optimization and a real human to call when something acts weird. We stay involved — that's the point.
Translation: we don't vanish after month one.

I love that you are still reading this website, but websites aren't as awesome as fixing your issues.

Let's Get Started
Mark Solomon

About Mark

Battle-tested.
Plain-spoken.

I'm Commander Mark Solomon. I have 21+ years of military experience. I've been deployed to a combat zone, and led large military and civilian organizations through high-stakes decisions where getting it wrong, wasn't an option. Cue: "failure is not an option"

My parents are from Sri Lanka and they wanted a doctor. Instead, they got this. They say they still love me. My sister is an attorney - she might actually be the favorite.

Some of the hardest battles aren't on the front lines. They're in the front office - the inbox, the org chart, the staff meeting that should have been an email. That's where I help make things better for you! I don't speak "consultant." I speak plain English.

21
Years of military leadership experience
VCP
Co-founder, Veterans Community Project
0
Jargon-filled strategy decks delivered
1
Company with real humans you can count on to make your business life easier, answer questions and help with AI enabled Solutions.

Stop doing business alone.

The first conversation is free. No commitment. No 12-page intake form.

(We have a 4-question intake form. It takes less time than ordering your coffee.)

Book your intel assessment →